PULSE Magazine | September 2019 Isssue

Customer Service Response:

602 calls were made during August The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 84.89% of the patients rated the customer service they received at a 5 and 11.51% rated their service at a 4. The average rating overall was 4.78 out of 5 for customer service.

The response we obtained from our customers is evidence of the great medics we have and the

tremendous job they do each and every day.

Patient Comments:

 “They are Top Notch in their field, they were even concerned that they got my car keys back to me. They knew what to do and were good at it. My injuries were not as bad because of the care they gave.”  “They all worked as a team as soon as they got there, with the help of another ambulance unit they called in to stabilize her and though it took a long time, they took very good care her. As one medic was asking for something, another was already getting it for them. They took the breathing device off her at the HSP, in a short time and she is so much better that she may even get to go home tomor- row. Please let the medics who helped her know that we really appreciate them and that she is doing so well now.”  “They were reassuring, that they were going to take care of me, get me out of the pain I was in, held my hand and let me know they really cared about me. They explained everything they were doing for me.”

34