PULSE Magazine | September 2019 Isssue

Customer Service Response:

629 calls were made during June The questions asked focused on measurable

customer service actions.

Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 83.71% of the patients rated the customer service they received at a 5 and 15.17% rated their service at a 4. The average rating overall was 4.81 out of 5 for customer service.

The response we obtained from our customers is evidence of the great medics we have and the

tremendous job they do each and every day.

Patient Comments:

32  “They were phenomenal! I have been with other patients being transported many times, by other sys- tems, and these medics were by far, the best. They made the transport better for both of us. They were calm and professional.”  “They were very professional and explanatory with what to except. They made a very compelling argument as to why I need to go to the HSP as I was thinking about not going. They were spot on with the situation, and gave a complete download of information to the HSP staff. I really do appreciate everyone who was there helping me and I am very thankful for them.”  “They were great! They talked to me, were concerned about me and I have nothing negative to say about them. Thanks you for your call and concern.”  “They are the best group, so courteous and loving. They saved my life and I surely do appreciate them. They have serviced me several times and always given the same great service. They even help my son and made sure my door was locked. There is not a high enough rating for them. They take care of people and save lives. They're the best!.”