PULSE Magazine | November/December 2019 Issue

Customer Service Response:

427 calls were made during October The questions asked focused on measurable

customer service actions.

36  “Very competent, sweet, concerned. They are always very kind and we don't know what we'd do with- out them.”  “They were very nice, helpful, very compassionate. They explained every thing they were doing and why we should go to the hospital.”  “They were the best medics I have ever had. I've had this condition sense I was a teenager. They made me feel very comfortable, and they were very informative. In my 32 years of living of needing medics, they were the very best!! Calming, welcoming, and going above and beyond. I could go on and on about how wonderful they were.”  “They made me feel comfortable, acknowledged my questions when I asked them and they were the best ambulance service I have ever had. They were great.”  “The treating medic was very good. Good communication with cracking a few jokes, and when she came back to the hospital she popped in to check on me again and asked how I was doing.”  “They were wonderful, attentive, and caring. I got to ride with them. We've always received good ser- vice from ATCEMS. We've had service several time and they've always been wonderful.” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 80.92% of the patients rated the customer service they received at a 5 and 12.70% rated their service at a 4. The average rating overall was 4.69 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day. Patient Comments: