PULSE Magazine | January 2020 Issue

Customer Service Response:

385 calls were made during December The questions asked focused on measurable

customer service actions.

Patient Comments:  “They arrived promptly! Very professional. They were very professional, super- efficient, no wasted steps. Tell the guys I really appreciate all they did for me. And they need a raise.....”  “They were true trained professionals, and the response time was incredibly fast. They were out- standing. They retrieved my personal items from my car and my driver's license, so that was plus. If you see them tell them I think they are top notch and I appreciate them.”  “They communicated well and help with the small child who was with us on our transport. We were very satisfied. And there were two of us in the same transport with the child.”  “They just made me feel really comfortable as I was very nervous. They were really good, and ex- plained a lot to me.”  “They were real great! One of the medic stayed with me until a someone was able to see me at the hospital and I surely do appreciate him for doing that.” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 91.49% of the patients rated the customer service they received at a 5 and 7.45% rated their service at a 4. The average rating overall was 4.90 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.  “They were excellent, let you know everything before they did it. Kept us informed.”

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