PULSE Magazine | February 2020 Issue

CALL OF THE QUARTER Communications Medic Kristina Pena

On December 12 th , 2019 technical difficulties brought CAD and ProQa down at one of the EMS workstations. Communications Medic Robin Krasher was in the middle of managing a patient in cardiac arrest when it happened. Communications Medic Kristina Pena was seated at the adjoining position and realized that Medic Krasher’s technology had failed and that she had resorted to triaging the call manually via card set. Medic Pena confirmed unit response, tracked down the problem, and restarted the software. She made sure that the information was correct and current in the CAD record and ProQa before turning the console back over to Medic Krasher so she could continue patient care. Although, Medic Krasher was able to provide continued care to her patient, it would have been much more difficult without Medic Pena’s assistance.

Medic Krasher said it best in her recognition submission:

“Without her, it wouldn’t have been as smooth as it was….in the world of communications, where there is a lot of individual work, Kristina showed the true meaning of team work. I appreciated her help immensely.”

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