PULSE Magazine | August 2018 Issue

Customer Service Response:

400 calls were made during June. The questions asked focused on measurable

customer service actions.

Patient Comments:  “The medic with me was very informative and gave reason why I should go to the hospital. He spoke in a lighthearted manner with a little humor, and communicated all the way to the hospital.”  “Their efficiency, they made me feel very comfortable, explained everything to me, and asked me before doing anything.”  “Very kind, very calm and reassuring. They medic in the back put his hand on my shoulder and let me know everything was going to be alright. I appreciate what they did for me. They were excellent!”  “My first time in an ambulance, I was a little frightened, but those two guys were great and made me feel everything was O.K. They talked to me and let me know everything that was going on. I would give them above the highest rating.”  “The medic himself was excellent, he talked me into going to the hospital as I didn't want to go, but I appreciate him doing that because he was right. He talked to the nursing staff and then came back with information for me before he left.” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 76.39% of the patients rated the customer service they received at a 5 and 20.83% rated their service at a 4. The average rating overall was 4.74 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

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